India’s retail industry is now in the process of training and transitioning millions of its people for the newly-emerged, COVID-19-created sales, logistics and customer support functions.
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Sumit Kumar, Vice President – NETAP at TeamLease says, “The post-pandemic retail play is going to be very different from the traditional. Retail brands are now busy remodelling their business plans, service models and delivery channels. They also need to equip their sale staff, through comparisons training, to fit the market change.’’
